Privacy Policy

At MONO LOCO, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information provided by our customers, whether through bookings, loyalty cards, Wi-Fi access, feedback forms, or general interactions with our website and venue.

1. Data We Collect: Name, contact details, booking information, payment details (processed securely), feedback, and online interactions.
2. How We Use Your Data: To manage bookings, improve service, send updates (if opted-in), comply with legal requirements, and ensure guest safety.
3. Sharing of Data: We do not sell your data. Data may be shared with trusted third-party providers (e.g., payment processors) strictly for service delivery.
4. Security: We use secure systems to store and protect your data.
5. Your Rights: You may request access, correction, or deletion of your data at any time by contacting us at info@monoloco-lancaster.co.uk.
6. Retention: Data is stored only as long as necessary for legal, operational, or service purposes.